Common Problems

Plugin Not Able to Receive Reviews Because WP REST API is Disabled
Customer Review (CR) plugin collects reviews via aggregated review forms. Aggregated review forms are hosted on AWS (Amazon Web Services) infrastructure. Cu...
Tue, 5 Mar, 2019 at 8:31 PM
Error: Unable to Verify the First Certificate
Your customers receive an error message "unable to verify the first certificate" when they try to submit an aggregated review form. This error...
Sun, 9 Dec, 2018 at 1:01 PM
Error setting certificate verify locations: CAfile
You receive an error like "error setting certificate verify locations: CAfile: var/cw/systeam/cacert.pem CApath: /etc/ssl/certs" when trying to se...
Fri, 30 Aug, 2019 at 1:17 AM
cURL error 60: SSL certificate problem: unable to get local issuer certificate
If your web server does not have properly configured security certificates, you might receive the error "cURL error 60: SSL certificate problem: unable...
Sun, 29 Sep, 2019 at 8:08 PM
Uncaught Error: Call to undefined function curl_init()
You receive an error like "PHP Fatal error: Uncaught Error: Call to undefined function curl_init()" when trying to send a test email from the plug...
Thu, 19 Dec, 2019 at 10:38 PM
Error: Request failed with status code 500
After a customer submits their reviews via an aggregated review form, the form tries to transmit the reviews to your WooCommerce store. If there is an error...
Sat, 4 Jan, 2020 at 11:11 PM
Automatic Review Reminders Turned Off
Our plugins has a feature to detect duplicate (staging or sandbox) sites and disable sending of automatic review reminders from staging sites. This feature ...
Wed, 29 Jul, 2020 at 5:23 PM
No Review Reminders Are Sent
One of the main feature of our plugin is to automatically schedule review reminders (invitations) for completed WooCommerce orders. If you enabled automatic...
Sun, 25 Oct, 2020 at 1:00 AM
Reply could not be published to CR portal. Error 500 (Token used before issued)
The error 500 "Token used before issued" when replying to to reviews (see How to Reply to Reviews?) is usually caused by wrong time settings on a ...
Sun, 25 Oct, 2020 at 12:33 AM
WordPress File Permissions
On computer file systems, different files and directories have permissions that specify who and what can read, write, modify, and access them. This is impor...
Sun, 22 Nov, 2020 at 12:14 AM