Common Problems
Customer Review (CR) plugin collects reviews via aggregated review forms. Aggregated review forms are hosted on AWS (Amazon Web Services) infrastructure. Cu...
Tue, 5 Mar, 2019 at 8:31 PM
Your customers receive an error message "unable to verify the first certificate" when they try to submit an aggregated review form. This error...
Sun, 9 Dec, 2018 at 1:01 PM
You receive an error like "error setting certificate verify locations: CAfile: var/cw/systeam/cacert.pem CApath: /etc/ssl/certs" when trying to se...
Fri, 30 Aug, 2019 at 1:17 AM
If your web server does not have properly configured security certificates, you might receive the error "cURL error 60: SSL certificate problem: unable...
Sun, 29 Sep, 2019 at 8:08 PM
You receive an error like "PHP Fatal error: Uncaught Error: Call to undefined function curl_init()" when trying to send a test email from the plug...
Thu, 19 Dec, 2019 at 10:38 PM
After a customer submits their reviews via an aggregated review form, the form tries to transmit the reviews to your WooCommerce store. If there is an error...
Sat, 4 Jan, 2020 at 11:11 PM
You have activated and configured Trust Badges for your store. After receiving new reviews, the number of reviews and ratings shown on your Trust Badge does...
Wed, 15 Apr, 2020 at 11:53 PM
Our plugins has a feature to detect duplicate (staging or sandbox) sites and disable sending of automatic review reminders from staging sites. This feature ...
Wed, 29 Jul, 2020 at 5:23 PM
One of the main feature of our plugin is to automatically schedule review reminders (invitations) for completed WooCommerce orders. If you enabled automatic...
Sat, 29 Aug, 2020 at 9:12 PM
If you use Trust Badges to showcase verified reviews and have recently changed domain of your store, you might notice that reviews disappear from Trust Badg...
Mon, 31 Aug, 2020 at 4:52 PM