Common Problems
Customer Review (CR) plugin collects reviews via aggregated review forms. Aggregated review forms are hosted on AWS (Amazon Web Services) infrastructure. Cu...
Tue, 5 Mar, 2019 at 8:31 PM
Your customers receive an error message "unable to verify the first certificate" when they try to submit an aggregated review form. This error...
Sun, 9 Dec, 2018 at 1:01 PM
You receive an error like "error setting certificate verify locations: CAfile: var/cw/systeam/cacert.pem CApath: /etc/ssl/certs" when trying to se...
Fri, 30 Aug, 2019 at 1:17 AM
If your web server does not have properly configured security certificates, you might receive the error "cURL error 60: SSL certificate problem: unable...
Sun, 29 Sep, 2019 at 8:08 PM
You receive an error like "PHP Fatal error: Uncaught Error: Call to undefined function curl_init()" when trying to send a test email from the plug...
Thu, 19 Dec, 2019 at 10:38 PM
After a customer submits their reviews via an aggregated review form, the form tries to transmit the reviews to your WooCommerce store. If there is an error...
Sat, 4 Jan, 2020 at 11:11 PM
Our plugins has a feature to detect duplicate (staging or sandbox) sites and disable sending of automatic review reminders from staging sites. This feature ...
Wed, 29 Jul, 2020 at 5:23 PM
One of the main feature of our plugin is to automatically schedule review reminders (invitations) for completed WooCommerce orders. If you enabled automatic...
Sun, 25 Oct, 2020 at 1:00 AM
The error 500 "Token used before issued" when replying to to reviews (see How to Reply to Reviews?) is usually caused by wrong time settings on a ...
Sun, 25 Oct, 2020 at 12:33 AM
On computer file systems, different files and directories have permissions that specify who and what can read, write, modify, and access them. This is impor...
Sun, 22 Nov, 2020 at 12:14 AM