How Can Customers Update Their Reviews?

Sometimes customers might want to modify their own bad reviews. For example, after a resolution has been made or if the complaint is not related to the product, among other things. If a review was submitted in response to a review invitation via an aggregated review form, the customer can modify their review using the same link from the original invitation. Please ask them to click the "Review" link in the message one more time, open the aggregated review form, and update their review.


If a customer cannot find the original review reminder (invitation), it is possible to re-send them the review reminder. 

  • Re-sending of review reminders with the 'No verification' setting is available in both the Free and Pro versions of the plugin.
  • Re-sending of review reminders with the 'Independently verified' setting is available only in the Pro version of the plugin. Unfortunately, it is not possible to re-send review reminders with the Free version because of the limit of one reminder per order (see this article for more information).


How to Re-send a Review Reminder?

WP Cron

Please follow these steps to re-send a review reminder if you are using WP Cron to schedule and send review reminders:

  1. Make sure that the checkbox Enable Manual Reminders is ticked on the Review Reminder tab in the plugin's settings.
  2. Go to the WooCommerce page with orders (WooCommerce > Orders).
  3. In the table with customer orders, you should see these columns: Actions and Review Reminder.
  4. If you don't see one of these columns, click on the Screen Options button in the top right corner of the page and check that these columns are enabled for display.
  5. If an order has Completed status (or another custom status that you configured in the plugin's settings), there will be a button with an "envelope" icon in the Actions column.
  6. Click the "envelope" button to re-send a review reminder.
  7. Review Reminder column will show how many reminders have been sent for each order.



CR Cron

Please follow these steps to re-send a review reminder if you are using CR Cron to schedule and send review reminders:

  1. Login to your account at CusRev.com.
  2. Navigate to the Reminders page.
  3. Click on a vertical ellipsis icon next to the reminder that you would like to re-send.
  4. Click on Send now button.


More Questions?

We hope that this tutorial was help. If you have any questions about the plugin, please don't hesitate to post them on our support forum or submit a ticket for our support team (available for customers with Pro licenses).