There are two ways how customers can submit reviews:
- In response to review invitations (reminders) using aggregated review forms
- Directly on product or other pages of your website
Reviews submitted via aggregated review forms
You have a full control over moderation of reviews on your site. There is a checkbox Moderation of Reviews on the Review Reminder tab in the plugin's settings (Reviews > Settings > Review Reminder > Moderation of Reviews). If you enable this checkbox, all reviews submitted via aggregated review forms will need to be manually reviewed and approved before publication on your site.
Verified reviews
If you enable verification of reviews in the plugin's settings (Reviews > Settings > Review Reminder > Verified Reviews) and opt in for publication of verified copies of reviews on CusRev.com in the Live mode (Reviews > Settings > CusRev.com > Mode), you won't be able to moderate copies of reviews published on CusRev.com. However, you still will be able to moderate these reviews on your website. Store owners cannot moderate verified copies of reviews on CusRev.com because this will compromise authenticity or reviews and undermine trust. If you work with a customer and resolve their issue, the customer has a possibility to update their review. You can also post a public response to a review on CusRev.com as explained here: how to reply to reviews.
Reviews submitted directly on your website
WooCommerce reviews submitted directly on pages of your site can also be moderated. Since WooCommerce reviews are based on the standard WordPress comments, This is controlled by Before a comment appears option in the standard WordPress settings (menu path Settings > Discussion).
More questions?
We hope that this solution was helpful. If not, please don't hesitate to reach out to us on the support forum. If you have a Pro license, please create a ticket on this portal for priority support. We are always available to help.